I ordered this luggage before my trip to Osaka. I ordered and asked to ship to the hotel I stay at Osaka directly and it arrives few days after. The delivery was fast and the packing was nice too! The luggage outlook is very nice and sturdy. It was a little bit too heavy but considering the quality and the material they used, it was still acceptable. The wheels are very smooth and they included a luggage storage cover bag which is very thoughtful.