Worst shopping experience ever!!! I bought the Tiger thermo bottle for my parents. The inner pot was completely damaged due to poor packaging. They charged my credit card for 4,896 yen product cost and 4,300 yen shipping fee after I contacted them about the broken item. As they requested in email response, I filed the damage report at the postal office the next day and sent them the copy of prove. It has been a month now and I have not heard any update about a reshipment or a refund settlement. This is a total a scamming business.