The shop customer service is very good. It was my mistake that I wrote the wrong address and I only had 2 more days staying in Japan. But the shop corrected it right way and sent the product to me the next day. Very impressed and definitely buy from this shop again.
For the punch itself, I really love it. It punchs so well and I'm so happy that now I can make my own planner inserts, including the A5 and personal size.