I had picked the purple color for the necklace but was sent the blue color. I messaged the business owner and they responded within a reasonable amount of time (since there is a time difference from the US to Japan.) They immediately sent out the replacement and just asked me to return the product that was the wrong color. At first I was a little upset about the return shipping fee but this business really... They refunded me the original shipping from my original transaction so I ended up paying the same amount. Really thoughtful of this business! Most of the time businesses don't care about what has come out of your pocket but I'm really impressed. My friend who received the necklace really likes the product and is wearing it everyday now and I am really happy with my transaction with this business. Thank you very much!
(If this review seems fake, then I'll add in my one negative. The chain for the necklace is really bright white silver. My friend has dark skin so he replaced it.)