I get the luggage 2 days before by TENSO in China.
The bag itself is OK. But I found there are 3 small parts are missing compare with the standard production in Samsonite Japan official website.
There are one luggage protection cover, one suit case and one shoes case.
I send email ask the reason.
The answer from the seller is crzay.
She/he told me that, if there are some small parts together with the luggage, they will mention it on web. They are the cheaper store than official website.
I can not agree this point. Lower price is good. But it not means you can take something out from the standard production by your idea.
Without any notificaiton, you should keep the production complete.
It is crazy.
I will not ask you send the missing parts to me. Because i am in China. I need spent addtional money to transfer the small parts.
I will not reccommodate this shop, becasue the service is not good. they do what they want. And Rakuten will not help you if you have any trouble with the dealer.