They offered the best price for the shoes that I bought. They processed my order promptly that I received the item the next day (less than 48 hours). When I raised an issue about the product, they also responded and acted on it right away...and to my satisfaction. They surely have earned my trust and confidence. And for a foreigner like me whose command of the Japanese language is not strong (especially in writing), it meant a lot that they communicated with me in English. Indeed, I won't have second thoughts doing business with them should another opportunity arise.