I've used Rakuten service for over 7 years and dealt with many shops. I like Japanese so much because most of them are very nice with fast response, even sometimes the item is out of stock or unable to be shipped overseas. But this shop have no further follow up for a week after the confirmation e-mail, even I've sent them 2 e-mails for enquiry in both Chinese and English and in polite way. I will make no more deal with this shop in the future.