my worst experience with Rakuten! two issues, poor condition of goods received, and the ridiculous no order cancellation policy.
within my order, there are several boxes of eye masks poor squeezed and package broken. even worse, one box was basically pre-opened (zipper of box being teared off). i've checked and noticed no trace of checking by customs, so that box was opened prior to shipment.
the no cancellation policy for orders placed is a joke. there was no way i can accurately estimate shipping costs when weight or size of certain goods are not available. when i tried to cancel my order after noticing shipping costs higher than what i anticipated, a few hours after i placed the order online, all i get was an arrogant email reply, and explained that there's no cancellation. the only option left, which i did, was changing content of the order to reduce the weight. it's hard for me to believe that Rakuten is allowing ridiculous policies like this to happen among certain vendors.
i plan to separately write to Rakuten to explain my frustration.