Shipping was absolutely fast. I got the item a day after it was shipped. It's easy to set up even for someone like me who can't read Japanese. One thing that throws me off a little about this square-type mop is that as you mop, instead of having the head fixed in horizontal position, it tilts and moves vertically. I don't know if there's a way I can lock it and have it fixed horizontally. If there's a workaround for it, then I'd give this item 5 stars. Overall, it's a pretty good item, even my boyfriend likes mopping now because it's so convenient to use!